Privacy Policy - CALICUT CABS

1. Introduction

Welcome to Calicut Airport Cabs (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi/ride-hailing service, mobile application, and website (collectively, the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: Name, phone number, email address, and profile photo.
Payment Information: Payment card details and billing address, processed securely through third-party payment processors.
Identity Verification: Government-issued ID and driver’s license, where applicable for drivers.
Communications: Messages sent through in-app chat, customer support inquiries, feedback, and ratings.

2.2 Information Collected Automatically

Location Data: Real-time GPS location during rides, pickup and drop-off locations, and route data.
Device Information: Device type, operating system, unique device identifiers, and IP address.
Usage Data: App interactions, ride history, booking frequency, and time and duration of rides.
Log Data: Access times, pages viewed, app crashes, and other diagnostic data.

2.3 Information from Third Parties

Information from social media login providers if you sign up using services such as Google or Facebook.
Information from payment processors.
Information from background-check providers, where applicable for drivers.

3. How We Use Your Information

We may use your information to:

Facilitate and manage ride bookings between riders and drivers.
Process payments and transactions.
Verify driver identity and eligibility.
Provide real-time navigation and route optimization.
Send booking confirmations, receipts, and service updates.
Provide customer support and resolve disputes.
Improve and personalize the Service.
Ensure safety and security, including fraud detection and emergency assistance.
Comply with applicable legal obligations.
Send promotional communications, with your consent where required.

4. Sharing of Information

We may share your information with:

Drivers/Riders: Limited information such as name, phone number, pickup/drop-off location, and photo may be shared between riders and drivers to facilitate the ride.
Payment Processors: To process transactions securely.
Service Providers: Third parties that help us operate the Service, such as cloud hosting, SMS/notification services, and analytics providers.
Legal Authorities: When required by law, court order, or when necessary to protect the rights, safety, and property of our users or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Ride history and transaction records may be retained for up to 5 years for accounting and legal compliance purposes.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data.
Object to or restrict certain processing.
Withdraw consent for marketing communications.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at:

Email: booking@calicutairportcabs.com
Alternative Email: info@calicutairportcabs.com

7. Location Data

Our Service may require access to your device’s location to provide core functionality, including matching riders with nearby drivers, navigation, and trip tracking.

You can control location permissions through your device settings. However, disabling location access may limit or prevent certain features of the Service from functioning properly.

8. Data Security

We implement reasonable technical and organizational measures, including encryption, access controls, and secure servers, to protect your information from unauthorized access, loss, or misuse.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it.

10. Cookies and Tracking Technologies

We may use cookies, SDKs, and similar tracking technologies on our website and app to enhance user experience, analyze usage patterns, and deliver relevant content.

You can manage cookie preferences through your browser settings and, where available, through the privacy settings provided by our Service.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate third-party services, such as maps and payment gateways.

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before using their services.

12. International Data Transfers

If you access the Service from outside India, your information may be transferred to and processed in India or other countries where our servers or service providers are located.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Company Name: Calicut Airport Cabs
Email: booking@calicutairportcabs.com
Alternative Email: info@calicutairportcabs.com
Phone: 094000 20304
Website: calicutairportcabs.com
Address: Door No: 2211, HiLITE Business Park, 2/1149/I 100, Olavanna, Poovangal, Kozhikode, Pantheeramkavu, Kerala 673014

This Privacy Policy is a general template and should be reviewed by a qualified legal professional to ensure compliance with applicable laws, including India’s Digital Personal Data Protection (DPDP) Act and other laws relevant to your business and user base.